Refund Policy

1. Premium Content and Services

CS2 Gaming Hub offers premium content and services including, but not limited to:

• Advanced CS2 trading guides
• Premium membership subscriptions
• Exclusive market analysis reports
• One-on-one trading consultations
• Webinars and educational content

All purchases are processed securely through our payment processors. We do not store your payment information on our servers.

2. Satisfaction Guarantee

We stand behind the quality of our premium content and services and offer a limited satisfaction guarantee. If you're not completely satisfied with your purchase, you may be eligible for a refund under certain conditions as outlined in this Policy.

3. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from accessing or using the purchased content or service, and our support team cannot resolve these issues within a reasonable timeframe.
• Content Mismatch: If the content or service significantly differs from what was described at the time of purchase.
• Duplicate Purchase: If you accidentally purchased the same product or service twice.
• Unauthorized Purchase: If the purchase was made without your authorization.

4. Refund Request Timeframe

To be eligible for a refund, you must submit your request within:

• 14 days of purchase for one-time purchases (guides, reports, etc.)
• 7 days of purchase for subscriptions, calculated from the initial subscription date or the latest renewal date

Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.

5. Non-Refundable Purchases

The following purchases are generally not eligible for refunds:

• Services that have been fully delivered (e.g., completed consultations)
• Digital content that has been downloaded, accessed, or consumed
• Purchases where there is evidence of fraud or abuse
• Purchases made more than 14 days prior to the refund request

6. How to Request a Refund

7. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting our customer service.
• Cancellation will take effect at the end of your current billing cycle.
• No partial refunds will be issued for unused portions of the current billing cycle unless specifically covered under our refund eligibility criteria.
• If you cancel within 7 days of subscribing or renewing, you may be eligible for a full refund of the current billing cycle.

8. Processing Time and Method

If your refund request is approved:

• Refunds will be processed within 5-7 business days after approval.
• The refund will be issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take additional time for the refund to appear in your account.

For credit card payments, refunds typically appear within 5-10 business days. For other payment methods, processing times may vary.

9. Disputes and Chargebacks

We encourage you to contact our customer service team before initiating a dispute or chargeback with your payment provider. Unauthorized chargebacks may result in the suspension of your account and access to our services.

If you have a concern about a purchase, please allow us the opportunity to address the issue directly through our refund request process.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Information

If you have any questions about our Refund Policy, please contact us at: